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User Notice

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    —How to enjoy worry-free warranty for free—

     

    Purchase Tianli pipes from your local Tianli dealer to obtain “Service Certificate”.
    After the water pipe installation is completed, call the “Worry-free Butler” service hotline to schedule on-site service.
    Tianli service personnel will come to your home to conduct a comprehensive inspection of your home water system 。
    If the investigation finds safety hazards, inform of rectification; if there are no problems, issue a service certificate, and the warranty will take effect.

     

    —Worry-free warranty service requirements—

     

    Please proactively present this service certificate before service
    Tianli products should not be mixed with other brands of products
    Online, all must be exposed and cannot be covered
    Pipeline connection points and equipment require construction
    No relocation or addition is allowed
    Displacement must be flushed with water, and the owner should try to be present

     

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  • —Worry-free warranty service commitment—

 

    • Service
      Product quality assurance
    • Service
      Product installation assurance

  • ★ Product quality assurance

    If Tianli pipes are used within the environmental conditions stipulated by national standards and leakage occurs, our company will carry out the repair first

    ★ Product installation assurance

    Tianli home decoration series pipes must pass the pressure test and acceptance by our company before the product installation warranty can be implemented. If leakage occurs at the connection point later, Tianli professional service personnel will come to the site for inspection, and the leakage point will be repaired first; if economic losses are caused, after assessment by an authoritative institution, corresponding economic compensation will be given.

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  • Disclaimer:

    　　1. After the pressure test is completed, before the conduit system is buried and leveled, failure to take protective measures resulted in damage;
    　　2. Leakage and abnormalities of the Tianli pipeline system caused by improper use and maintenance. For example: heat source shrinkage damage, long-term exposure of faucets, angle valves, improper installation of spray equipment, abnormal tightening of thread plugs, waterproof coating brushing pipes. Subsequent serious external force damage during installation, abnormal heat source equipment causing excessive water temperature, etc.;
    　　3. Damage caused by irresistible factors such as weather, natural disasters, and fire, such as: freezing in winter
    　　4. The Tianli Worry-free Butler warranty card does not have the signatures of both the company's pressure test personnel and the user or the user's authorized representative ；
    　　5. Loss, damage, unclear handwriting, inaccurate information verification, etc., of the service certificate.